Jira Service Management is an excellent example of cloud-based, highly scalable help desk software. Amusingly, support is a major consideration when choosing a platform to manage your company’s ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...

The cloud-based version of Spiceworks Help Desk offers basic ticketing, reporting and the ability to view and contribute to an IT knowledge base. Plus, you can manage a software and hardware ...

Freshdesk Inc. is the leading provider of cloud-based customer engagement software.Freshdesk’s suite of products ... Freshservice, a cloud-based service desk and IT service management solution; ...

HappyFox released a cloud-based help desk and customer support solution designed to streamline customer service. The software includes a ticket support system that handles all inbound requests, ...

BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company announced it had partnered with Salesforce.com to deliver its IT management software the ...

So, when IT software provider Spiceworks, Inc. recently announced the release of its namesake cloud-based help desk software solution (which is available for free), Freshdesk seemed like the ideal ...

For IT environments where a cloud-based service desk makes the most sense ... so that setup and ongoing enhancement is easy. “We created software-as-a-service functionality for Service Desk to provide ...

When implementing help desk ticketing software, there are several key strategies to consider. These include choosing between on-premise and cloud-based solutions, integrating the software with ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The past decade has witnessed a paradigm shift in business operations, propelled by the ...

As per the findings of the report, cloud-based help desk software will remain pivotal for the market as the bulk of revenue will be generated through this category. Large Industries to continue ...