Surprise! A company whose cost structure is based on strenuously minimizing contact with, accountability of and responsibility towards their “contractors”—remember, Uber drivers are not employees—is ...

An Uber customer has been banned from the ride-share app after going full Karen and berating a driver in an explosive, racist outburst Wednesday morning. A witness managed to capture the scene on ...

Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy. Uber is trying to close that difficulty gap by ...

Uber is a great service, but only when it works. If you’ve ever messed up a payment, attempted to get a refund, or taken the wrong Uber ride, then you probably know how messy Uber’s customer service ...

An internet user is calling out Uber after claiming that her friend was scammed out of almost 300 Canadian dollars (~$219 USD) on a recent ride. According to TikTok user @bribaby1346, her friend took ...

An Uber customer said her driver refused to use the toll road — even after she paid extra for him to take it. The customer, JuJu (@jazzyju), posted about her experience on TikTok, saying she booked ...

Joan Ryan says all she wanted was to talk to a human being at Uber customer service. After her son was left stranded in Fairfax in September following an account issue, Ryan says she tried to initiate ...

Internal data obtained by Buzzfeed reporters indicates thousands of customer support tickets contain the phrases “sexual assault,” “rape” or variations on those terms. The data pertains to the time ...

UBER renews its global mapping deal with TomTom, boosting routing precision and efficiency across its platform.

Whether you’re hitching a ride to the airport for an elongated trip, driving to a relative’s home for the holidays, or simply catching a quick ride across town on a random week day, travel can be ...

Commenters were quick to call out one Uber Eats customer who shared a seemingly-outrageous delivery bill they received in a popular internet forum. In a Reddit post published on r/mildlyinfuriating, ...