Specops Software, an Outpost24 company and leading provider of password and identity management solutions, has announced that ...

Scattered Spider isn't one group — it's an identity-first threat model evolving fast. From vishing to AiTM phishing, they're ...

As the Q1 earnings season comes to a close, it’s time to take stock of this quarter’s best and worst performers in the ...

When implementing help desk ticketing software, there are several key strategies to consider. These include choosing between on-premise and cloud-based solutions, integrating the software with ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The ...

Learn how BaaS offers cloud-based data protection against cyberattacks and outages. Discover its benefits including cost ...

According to the latest market research report published by Credence Research, the Human Resource Outsourcing (HRO) Market ...

Service-based organizations may handle thousands of ... how enterprises can integrate these technologies to optimize help desk and other customer service operations. Using a text classification ...

Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

Check Point Software Technologies has introduced an India-based data residency instance for its Harmony SASE platform, ...