From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

This guide examines the leading AI customer support software on the market ... over the AI’s behavior. For help desk use, Botpress enables chatbots that can handle inquiries, answer questions from a ...

and documentation are all great resources to provide in a knowledge base—an online library of support resources. Automation. Create smart workflows, add assignment rules, and complete ...

Capt. Gregory Hinkle relieved Capt. Dennis Lloyd as program manager of the Air Anti-Submarine Warfare Systems Program Office ...

Choosing the right Learning Management System (LMS) can seem complex. Many platforms claim to be the best, showcasing ...

Marriott is preparing to deploy an AI tool that should automate the complicated task of hotel room assignment for front desk ...

Vertical platforms offer tailored features that can improve efficiency, streamline compliance and replace outdated systems.

A team of RIT software engineering students is completing a senior project to help a local business expand using artificial ...

Following the explosive growth of AI initiatives at all levels of various organizations last year, tech leaders have pinpointed digital trust as a crucial challenge in software development for 2025, ...

Stagwell , the challenger network built to transform marketing, returns to the Cannes Lions International Festival of Creativity as the official LIONS Sport Partner of 2025. New partners including 2X ...

Whether you're creating short videos for social media or working on a feature-length film, the best video editing software we've tested can help you seamlessly edit your clips, apply effects ...

In the rapidly evolving business landscape, harnessing organizational knowledge effectively is more critical than ever.