Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic ...

SysAid offers strong IT service management with AI, customizable workflows, and full asset tracking for mid-sized teams.

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

No one really knows what an AI agent is. Three VCs from Andreessen Horowitz explain what the buzzword really means, and how they expect them to work with, or instead of, human workers.

AI’s next leap isn’t about chatbots - it’s about agents that act, decide and deliver real outcomes across the enterprise. Simon Cox of ServiceNow, explains why 2025 will be the year agentic AI ...

This guide examines the leading AI customer support software on the market ... over the AI’s behavior. For help desk use, Botpress enables chatbots that can handle inquiries, answer questions from a ...

An all-in-one enterprise service management platform with strong automation. But it comes with a steep learning curve and high costs for small businesses.

and documentation are all great resources to provide in a knowledge base—an online library of support resources. Automation. Create smart workflows, add assignment rules, and complete ...

Zoom Phone is available via mobile (Android and iOS) and desktop (macOS and Windows) apps, as well as on the web. The ...

KitelyTech’s top executives survived a plane crash in theMichigan wilderness in 2022. Since then, much reflection hasgiven the boutique software-design firm in Waterford Townshipa 30,000-foot view.

Effective workflows are the building blocks of any successful business. As a company grows, operations, information, and customer interactions become complex and have a tendency to create ...

Three years after the EU Chips Act, countries are pursuing divergent paths. Read more at straitstimes.com. Read more at ...