When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Remote control is the only effective way support reps can troubleshoot ... Also called "remote access software," "remote desktop sharing," "desktop sharing" and "application sharing." ...

“Designed to offer help-desk-style services ... In fact, Stinner said, a bad actor accessed his company’s remote control software just two weeks ago when an end user clicked on a website ...