Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

Ticketing can be used by internal or outsourced customer service teams to provide personalized, fast support. Did You Know? Popular help desk software like Jira Service Desk, Freshdesk, Kayako and ...

The latest include the Help Desk Responses plugin, which allows IT professionals to add a series of auto-responses to their ticketing system so they can better respond to support requests from end ...

We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving swiftly.